Refund policy

Return & Refund Policy

Last updated: September 2026

Thank you for shopping with Zeniti. We want you to love your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must include all original packaging and accessories.
  • Proof of purchase (order number or email confirmation) is required.

To start a return, please contact us at:

Email: zahrahassist@gmail.com

Please include:

  • Your order number
  • The reason for the return
  • Photos of the product (if applicable)

Our team will review your request and provide the next steps.

2. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • You received the wrong product
  • There was an error caused by Zeniti

We recommend using a tracked shipping service when returning your item.

3. Refunds

Once your return is received and inspected, we will notify you regarding your refund status.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Send us:

  • Your order number
  • Photos/videos showing the issue

We will review the case and provide a replacement or refund if approved.

5. Exchanges

We currently do not offer direct exchanges.

If you need a different size or color, please return your original item and place a new order.

6. Order Cancellations

Orders are processed quickly to ensure fast delivery.

If you need to cancel your order, contact us as soon as possible at:

zahrahassist@gmail.com

We cannot guarantee cancellations once an order has entered processing or shipment.

7. Contact Us

If you have any questions about returns or refunds:

Zeniti Customer Support
Email: zahrahassist@gmail.com